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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

LaChaun Golden

November 15, 2023

5  out of  5 rating by LaChaun Golden
"I’ve been communicating via email and phone with Olivia Felix over the past few months. I must say that she has always been very professional! If I have questions she has always been able to answer and if she didn’t know she would find out the answer and get back to me within a timely manner."

Chandler Miechle

September 7, 2023

5  out of  5 rating by Chandler Miechle
"If ever you were looking for insurance, make sure to call Mandy at State Farm! She goes above and beyond to help all of her clients. I can’t say enough great things about her and the team at Nikko Villacci state farm."

Tamika Dawkins

August 30, 2023

5  out of  5 rating by Tamika Dawkins
"I love having State Farm, this office is awesome! Lisa Wallace is the only person I want to talk to most times. Lisa is kind and down to earth, she listens and handles the situation, always with a great attitude. I appreciate her time always."

Deanna Brooks

August 23, 2023

5  out of  5 rating by Deanna Brooks
"Rosie was amazing.. she answered every question I had, took the time to go over my policy in adding my daughter to it . She definitely knows her job and is fantastic with customers."

Stephanie Zee

July 27, 2023

5  out of  5 rating by Stephanie Zee
"Made switching my insurance from TN to IL a piece of cake!"

Ruth Gervais

July 26, 2023

5  out of  5 rating by Ruth Gervais
"I have been insured with Niko's office since 2006. Niko's staff is top notch, especially Mandy. We recently had hail damage done to our roof and auto. Mandy guided me through the claim process for both home and auto. My car was repaired within a week and our roof claim was approved within 10 days. I love this office!"

Sarah Gorges

July 26, 2023

5  out of  5 rating by Sarah Gorges
"This year has been absolutely crazy with Insurance questions. Mandy Johnson has gone above and beyond to explain and answer any of my questions. She took the time to make sure I really understood what needed to be done and what my policy stated, she is extremely knowledgeable. With going though a very stressful time, Mandy was the best at making sure everything went smoothly for our family. I can not express my gratitude for Mandy enough. She is the best!"

Paige Zick

July 25, 2023

5  out of  5 rating by Paige Zick
"Olivia is super helpful and knowledgeable. I was confused by past agents and her answers by comparison were so clear, organized, and to the point. Highly recommend."

Chandra Godinez

July 25, 2023

5  out of  5 rating by Chandra Godinez
"Mandy is the best! She always goes above and beyond to help me and my family with all of our policies!"

Krystal Wolff

July 25, 2023

5  out of  5 rating by Krystal Wolff
"Mandy is always the most helpful person I've ever come across. She's knowledgeable and always extremely helpful. Not to mention State Farm is just great insurance."

Evelyn Cawthorne

July 25, 2023

5  out of  5 rating by Evelyn Cawthorne
"Just taking a moment to give some well deserved praise to Niko and his team. Every time we call or go in, the staff is always very kind and will spend any amount of time to make sure all questions are answered. I’ve used a few different insurance companies in the past, but nothing compares to the customer service of Niko and his staff at State Farm. Thank you for always making sure your customers are well informed and taken care of."

Sabrina Washington

July 24, 2023

1  out of  5 rating by Sabrina Washington
"Based on my telephone conversation today with agent Mandy Johnson who hung the phone up in the face of their 67 year old client and would not allow me to speak I give you 1 star. The client is always right even when wrong. If you are having a bad day stay at home. I did not deserve your disrespect. I was simply questioning my full coverage policy after a collision. Thanks for not understanding."

Katie Schonder

July 13, 2023

5  out of  5 rating by Katie Schonder
"I’ve bene with this state farm office for many years and they are always super helpful. As a State Farm associate myself, this location is awesome! Niko the agent has always been so helpful! Luke and Danny are always so quick and helpful when I need something! Definitely would recommend Niko Villacci’s office! =)"

Colleen Long

July 7, 2023

5  out of  5 rating by Colleen Long
"Excellent customer service. Made my switch simple and easy, saved a ton of money!!"


June 11, 2023

1  out of  5 rating by R S
"This review is more in State Farm and not completely on Niko and his team. We have been with Niko and State Farm for several years. The team is always courteous and helpful in answering our questions. However when we needed our insurance to help us after a bad storm, State Farm wouldn't help. After we filed a claim, the adjusters insinuated we personally caused the damages. One adjuster even spoke proudly on how he denied a claim at a previous appointment. We reached out to Niko for assistance. Niko stated he can't help us with the claim process. Homes/families around us were able to get their repairs approved with their insurance companies. The only two homes that were denied repairs on my street are State Farm customers. What's the point of having an agent??? State Farm is great on premiums compared to other companies but they will never be there for you when you need them the most. We suggest you look for a different insurance company, we did."

Ed May

August 25, 2022

5  out of  5 rating by Ed May
"Niko and team especially Mandy Johnson has always been prompt and helpful.. Highly recommend!!"

Nina Race

June 8, 2022

5  out of  5 rating by Nina Race
"The team at this office is outstanding! We have been with statefarm for over 40 years and with this office for almost 20. All of our insurance needs are met here, from car to home to renters insurance for our college age kids. When I need help, it only takes one phone call and I recieve an email within minutes with my request. Once I was out of state and standing in line to rent a car, I had questions about our policy and if I should pay for extra coverage for the rental car, when I called the office, the team was more than happy to answer all my questions before, I over paid for coverage I did not need while renting a car. Our needs are always taken care of professionally, quickly and with a smile."

J Antisdel

May 31, 2022

5  out of  5 rating by J Antisdel
"I cannot say enough about Niko Villacci's State Farm agency. We have been clients for about four years now and I can honestly say we are treated like family. Danny Massey is part of Niko's team and he is always quick to respond with information we need and is willing to help us out with all of our questions. As an added bonus, their rates are super competitive!"

Jill Neperud Creegan

April 26, 2022

5  out of  5 rating by Jill Neperud Creegan
"I worked with Mandy and she was always very prompt to reply and so easy to work with! Would definitely recommend!"

Prashant Bidhuri

April 15, 2022

5  out of  5 rating by Prashant Bidhuri
"Very easy to work with and had a great experience."

Kevin Fricano

March 30, 2022

5  out of  5 rating by Kevin Fricano
"I have been with state farm for 23 years. When I was 16, it was still the good old days of someone being "my insurance guy." These people are family. My first state farm insurance agent showed up at my grandmother's funeral. When he passed away I was left looking for someone new. While I realize times have changed, Niko and his crew have been as close to that old school insurance guy as I could ever ask. They will take care of you, and they value you as their client. Don't get lost in the big corporate names, including state farm, just remember, this is still a good old fashioned insurance guy.."

Samuel Glomp

March 22, 2022

5  out of  5 rating by Samuel Glomp
"Niko has been my Insurance Agent since 2005. There is no one better in the industry. Niko and his team are fast and courteous. I've recommended many of my family, friends, and neighbors. If you're needing someone reliable and that tends to your needs fast, look no further then Niko with State Farm!"

Brandy Kackert

March 7, 2022

5  out of  5 rating by Brandy Kackert
"We have been happy, happy clients of Niko's State Farm since 2012. Mandy is excellent at knowing us when we call and goes out of her way to make us feel like family and not just customers. I recommend this particular State Farm branch to everyone I know!"

Colter Knight

March 3, 2022

5  out of  5 rating by Colter Knight
"Mandy was great to work with!"

Debbie Reyes

January 12, 2022

5  out of  5 rating by Debbie Reyes
"Amanda is amazing, she is prompt and always friendly."