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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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freddy o

March 25, 2024

5  out of  5 rating by freddy o
"Working with Olivia was a pleasure. She streamline the process while saving me quite a bit on my Home and auto insurance policies. Once everything was set and done she is still continued help with any questions I have recently had I would highly recommend giving her a call."
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Raheem Watlington

March 21, 2024

5  out of  5 rating by Raheem Watlington
"Great customer service helped me which my police with my new car easy an simple thank you"
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Dawn Dike

March 21, 2024

5  out of  5 rating by Dawn Dike
"When we switched to State Farm, we knew we were in good hands with Liv! She answered all of our questions, and was thorough in explaining our policies."
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Dylan Boudrea

March 21, 2024

5  out of  5 rating by Dylan Boudrea
"I spoke with Olivia and she was so friendly and helpful. Super knowledgeable and wouldn’t have switched over with out her help."
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Louise Maritato

March 15, 2024

5  out of  5 rating by Louise Maritato
"Olivia is very efficient and pleasant to talk with whenever I call the office to pay my monthly bill."
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Meg Orsborn

March 12, 2024

5  out of  5 rating by Meg Orsborn
"I have always had prompt responses to any questions, amazing customer service, and communication is above expectations. I highly recommend Danny as he is personable, friendly, and extremely professional. I recommend State Farm, especially this location and working with Danny, without reservation!"
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Kevin Johnson

March 6, 2024

5  out of  5 rating by Kevin Johnson
"Hello, My name is Kevin and would love to tell my experience with State Farm Insurance with Niko Villacci team at his office. Starting with Mandy Johnson who our family has dealt with for over 10 years. Everyone in there will help if someone else is busy to make sure that any questions you have or need answers, they will help. She's the best at her job and all her staff around her. Everyone in there is great and I personally make a trip there every month to pay my bill. Just to see and talk with her and staff. To anyone looking to switch to State Farm. Please go see Mandy Johnson and staff. It's like walking into Cheer's where everybody knows your name. I'm a very funny guy and love walking in and making them laugh."
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pamela howard

March 4, 2024

5  out of  5 rating by pamela howard
"The reason behind my 5 stars is because of the excellent customer service received from the salesperson Luke at State Farm. Also, I love the pricing for the service rendered protecting my cars and home. I couldn't have made a better decision choosing State Farm. Also, I would like to thank the owner, Niko and his entire team for providing my family and myself with a great company and awesome customer service."
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Stephen Veach

December 22, 2023

5  out of  5 rating by Stephen Veach
"Thanks to Agent Luke G I was able to get very solid answers to claim and policy questions answered regarding an accident that was not my fault. I was reassured how I would be covered and I obtained valuable info on how StateFarm helps with the process. Thank you!!"
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Cheryl Hayward

December 22, 2023

5  out of  5 rating by Cheryl Hayward
"Luke Gloudeman was very helpful with all our needs thank you for the wonderful customer service!"
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Michael Swanson

December 7, 2023

5  out of  5 rating by Michael Swanson
"** Man you know you got a long-term business relationship when you find yourself ADDING ON to a previous Google review, haha!! Just wanted to give a shout out to LUKE, he switched around my vehicles for me over the phone, got me some full coverage on my latest addition to the fleet. As Niko and his team always have done kept the price right at where I was comfortable. Thank you buddy, thank you Villacci team, have a Merry Christmas!! -Mike ** Almost 3 years of doing business with this agency now. From the get go I was amazed with the rates they were able to offer me compared to my previous policy with Progressive. I've changed vehicles and coverages several times and every time I call I get someone very friendly and efficient. I can say that State Farm as a whole is great as I have used my roadside assistance for towing and lockouts with no issues at all. 100% recommend."
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Katie Retterer

December 7, 2023

5  out of  5 rating by Katie Retterer
"Mandy has excellent customer service and is always willing to answer my 100 questions!! Highly recommend working with her!!"
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Alice May

December 4, 2023

5  out of  5 rating by Alice May
"Rosie has been incredible!!!! I could not have gotten my driveway cleaned up without her. She did everything from finding the right person to helping me put the claim thru. My driveway got corrected and looks great again. Thank you so much Rosie!!"
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LaChaun Golden

November 15, 2023

5  out of  5 rating by LaChaun Golden
"I’ve been communicating via email and phone with Olivia Felix over the past few months. I must say that she has always been very professional! If I have questions she has always been able to answer and if she didn’t know she would find out the answer and get back to me within a timely manner."
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Chandler Miechle

September 7, 2023

5  out of  5 rating by Chandler Miechle
"If ever you were looking for insurance, make sure to call Mandy at State Farm! She goes above and beyond to help all of her clients. I can’t say enough great things about her and the team at Nikko Villacci state farm."
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Tamika Dawkins

August 30, 2023

5  out of  5 rating by Tamika Dawkins
"I love having State Farm, this office is awesome! Lisa Wallace is the only person I want to talk to most times. Lisa is kind and down to earth, she listens and handles the situation, always with a great attitude. I appreciate her time always."
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Deanna Brooks

August 23, 2023

5  out of  5 rating by Deanna Brooks
"Rosie was amazing.. she answered every question I had, took the time to go over my policy in adding my daughter to it . She definitely knows her job and is fantastic with customers."
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Stephanie Zimmerman

July 27, 2023

5  out of  5 rating by Stephanie Zimmerman
"Made switching my insurance from TN to IL a piece of cake!"
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Ruth Gervais

July 26, 2023

5  out of  5 rating by Ruth Gervais
"I have been insured with Niko's office since 2006. Niko's staff is top notch, especially Mandy. We recently had hail damage done to our roof and auto. Mandy guided me through the claim process for both home and auto. My car was repaired within a week and our roof claim was approved within 10 days. I love this office!"
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Sarah Gorges

July 26, 2023

5  out of  5 rating by Sarah Gorges
"This year has been absolutely crazy with Insurance questions. Mandy Johnson has gone above and beyond to explain and answer any of my questions. She took the time to make sure I really understood what needed to be done and what my policy stated, she is extremely knowledgeable. With going though a very stressful time, Mandy was the best at making sure everything went smoothly for our family. I can not express my gratitude for Mandy enough. She is the best!"
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Paige Zick

July 25, 2023

5  out of  5 rating by Paige Zick
"Olivia is super helpful and knowledgeable. I was confused by past agents and her answers by comparison were so clear, organized, and to the point. Highly recommend."
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Chandra Godinez

July 25, 2023

5  out of  5 rating by Chandra Godinez
"Mandy is the best! She always goes above and beyond to help me and my family with all of our policies!"
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Krystal Wolff

July 25, 2023

5  out of  5 rating by Krystal Wolff
"Mandy is always the most helpful person I've ever come across. She's knowledgeable and always extremely helpful. Not to mention State Farm is just great insurance."
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Evelyn Cawthorne

July 25, 2023

5  out of  5 rating by Evelyn Cawthorne
"Just taking a moment to give some well deserved praise to Niko and his team. Every time we call or go in, the staff is always very kind and will spend any amount of time to make sure all questions are answered. I’ve used a few different insurance companies in the past, but nothing compares to the customer service of Niko and his staff at State Farm. Thank you for always making sure your customers are well informed and taken care of."
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Sabrina Washington

July 24, 2023

1  out of  5 rating by Sabrina Washington
"Based on my telephone conversation today with agent Mandy Johnson who hung the phone up in the face of their 67 year old client and would not allow me to speak I give you 1 star. The client is always right even when wrong. If you are having a bad day stay at home. I did not deserve your disrespect. I was simply questioning my full coverage policy after a collision. Thanks for not understanding."